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Terms & Conditions

These Terms & Conditions set out the rules that govern your use of Casinochan Casino. By creating an account or accessing our services, you confirm that you have read, understood, and agree to be bound by these terms in full. If you do not agree, please do not use our platform.

Acceptance of These Terms

These Terms & Conditions ('Terms') form a legally binding agreement between you and Casinochan Casino ('we', 'us', 'our'). They apply to all visitors, registered players, and anyone who interacts with our website, games, promotions, or support services. By accessing any part of our platform, you accept these Terms in their entirety.

Who These Terms Apply To

These Terms apply to all players who access Casinochan Casino from Australia. You must be at least 18 years of age to register an account or use our services. By using our platform, you confirm that you meet the minimum age requirement and that online gambling is lawful in the jurisdiction from which you are accessing the site. It is your responsibility to ensure that using our services complies with any laws applicable to you.

Changes to These Terms

We reserve the right to update or amend these Terms at any time. When we make material changes, we will notify you by posting the updated Terms on this page and, where appropriate, by contacting you directly. Continued use of our platform after any changes are published constitutes your acceptance of the revised Terms. We encourage you to review this page periodically to stay informed of any updates.

Your Account with Us

To access the full range of games and services at Casinochan Casino, you must create a player account. You are permitted to hold only one account with us at any given time. Creating duplicate accounts may result in those accounts being suspended or permanently closed, and any funds or bonus balances associated with duplicate accounts may be forfeited.

Registration Requirements

You must be at least 18 years of age.
You must provide accurate, current, and complete information when registering.
You must not register on behalf of another person.
You must not use a VPN or other means to misrepresent your location.
You must not already hold an existing active account with us.

Account Security

You are solely responsible for keeping your login credentials confidential. This includes your username, password, and any security codes associated with your account with us. You must not share your account details with any other person. If you suspect that your account has been accessed without your authorisation, you must notify us immediately. We will not be liable for any losses resulting from unauthorised access to your account where you have failed to take reasonable precautions to protect your credentials.

Identity Verification

As part of our obligations under applicable regulations, we may ask you to verify your identity before processing withdrawals or at any other point we deem appropriate. This process - commonly referred to as Know Your Customer (KYC) verification - may require you to provide documents such as government-issued photo identification and proof of address. We may also ask for proof of ownership of any payment methods you use. Failure to provide adequate documentation in a timely manner may result in account restrictions or the withholding of funds until verification is complete.

Deposits, Withdrawals and Bonuses

All financial transactions on your account with us are subject to our standard processing procedures. We aim to make depositing and withdrawing funds as straightforward as possible, while meeting our obligations to maintain a secure and compliant platform.

Deposits

You may fund your account using the payment methods available in the cashier at the time of your deposit. Minimum and maximum deposit limits apply and are displayed within the cashier. We do not accept deposits from third parties; all funds must come from a payment method held in your own name. We reserve the right to decline any deposit at our discretion, including where we have reasonable grounds to suspect that the source of funds is not legitimate.

Withdrawals

Withdrawal requests are subject to identity verification and may be subject to minimum and maximum limits as displayed in the cashier. Processing times may vary depending on your chosen payment method and the outcome of any verification checks we are required to carry out. We reserve the right to request additional documentation before releasing funds. Where possible, withdrawals will be returned to the same payment method used to make your deposit.

Bonuses and Promotions

From time to time, we offer bonuses and promotions to both new and existing players. Each bonus or promotional offer is subject to its own specific terms and conditions, which will be published alongside the relevant offer. Bonuses are generally subject to wagering requirements, game restrictions, and expiry dates. You should read the terms of any bonus carefully before opting in. We reserve the right to withdraw, modify, or cancel any promotion at any time without prior notice. Abuse of our bonus system - including the use of multiple accounts to claim the same offer or any other form of bonus manipulation - will result in the cancellation of bonuses and may result in your account being permanently closed.

Responsible Use and Prohibited Conduct

We are committed to providing a safe, fair, and enjoyable gaming environment for all of our players. In return, we ask that everyone uses our platform responsibly and in good faith. The following conduct is strictly prohibited and may result in account suspension, permanent closure, and forfeiture of funds held in your account with us.

Prohibited Activities

Attempting to defraud Casinochan Casino or any other player.
Using software, bots, scripts, or automated tools to gain an unfair advantage.
Deliberately exploiting errors, bugs, or technical faults in games or platform software.
Engaging in collusion with other players.
Using our platform for money laundering, fraud, or any other unlawful financial activity.
Providing false or misleading information at any stage of registration or verification.
Accessing our platform if you have voluntarily self-excluded or have been excluded by us.
Allowing a third party to use your account for any purpose.

Responsible Gambling

We take our responsible gambling obligations seriously. We provide a range of tools to help you manage your play, including the ability to set deposit limits, session time reminders, and self-exclusion. If you feel that your gambling is becoming a problem, we encourage you to make use of these tools and to seek support from a recognised gambling support organisation. Our support team is available to assist you in accessing these features at any time. Players who display signs of problem gambling behaviours may be proactively referred to support services.

Limitation of Liability and General Provisions

This section sets out important limitations and general legal provisions that apply to your use of Casinochan Casino. Please read it carefully, as it affects your legal rights.

Limitation of Liability

To the maximum extent permitted by applicable law, Casinochan Casino shall not be liable for any direct, indirect, incidental, special, or consequential losses arising out of your use of our platform. This includes, without limitation, losses resulting from technical faults, service interruptions, delays, or the decisions you make while gambling. We do not guarantee that our platform will be available at all times or that it will be free from errors or interruptions. We are not responsible for losses caused by circumstances beyond our reasonable control, including but not limited to network outages, server failures, or changes in applicable law.

Intellectual Property

All content available on the Casinochan Casino platform - including but not limited to game software, graphics, text, logos, and trademarks - is owned by or licensed to us. You may not reproduce, distribute, modify, or otherwise use any of our content without our prior written consent. Any unauthorised use of our intellectual property may constitute an infringement of our rights under applicable law.

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with applicable law. If you have a complaint about our services, we encourage you to contact our customer support team in the first instance. We are committed to resolving disputes fairly and promptly through our internal complaints process. If a complaint cannot be resolved through our internal process, you may have the right to escalate the matter to an appropriate external dispute resolution body. Any dispute that cannot be resolved through these channels may be subject to the jurisdiction of the relevant courts.

Severability and Entire Agreement

If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from these Terms and shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect. These Terms, together with our Privacy Policy and any bonus-specific terms, constitute the entire agreement between you and Casinochan Casino in respect of your use of our platform and supersede any prior agreements, representations, or understandings.