Privacy Policy | Casinochan Casino

Information We Collect

When you register and interact with Casinochan Casino, we collect personal information about you across several categories. This information is necessary to operate your account with us, confirm your identity, process your payments, and meet our responsibilities under applicable laws. We collect only what is reasonably required for those purposes.

Account and Identity Details

Your full name, date of birth, and residential address
Email address and contact details you provide at registration
Username and password credentials for your account with us
Copies of identity documents submitted during verification, such as a passport or driver's licence
Selfies or other images supplied as part of identity verification processes

Payment and Transaction Records

Details of the payment methods linked to your account with us, such as card or e-wallet identifiers
Records of deposits, withdrawals, and in-game transactions
Information provided by payment processors to complete or verify your transactions

Device and Usage Data

Your IP address, browser type, and operating system
Device identifiers and session information
Gameplay activity and navigation behaviour on our site
Data collected through cookies and similar tracking technologies

How We Use Your Information

We use the personal information we hold about you only for legitimate purposes connected to operating Casinochan Casino and fulfilling our legal responsibilities. We do not use your information for purposes beyond what is reasonably necessary for those aims, and we do not sell it to third parties.

Setting up, maintaining, and securing your account with us
Verifying your identity and age before allowing you to deposit or play
Processing deposits, withdrawals, and other financial transactions
Detecting, investigating, and preventing fraud, money laundering, and other unlawful activity
Providing customer support and responding to your enquiries
Sending you account-related notices, including security alerts and important service updates
Sending marketing communications about our promotions and offers where you have given your consent or we are otherwise permitted to do so
Improving and personalising your experience on our site through analytics
Meeting our obligations under applicable laws and cooperating with relevant authorities where required

Sharing and Retention of Your Information

We may share your personal information with trusted third-party service providers who help us operate the Casinochan Casino platform. These include identity verification providers, payment processors, fraud prevention specialists, and technical infrastructure partners. Each of these parties is contractually required to handle your information securely and to use it only for the specific purposes we have authorised.

We may also disclose your information where we are required to do so by law, court order, or in response to a lawful request from a government or regulatory authority. Outside of those circumstances, we do not share your personal information with unrelated third parties for their own commercial purposes.

Keeping Records After Your Account Closes

If you choose to close your account with us, we will not retain your personal information for longer than is necessary for our purposes. However, certain records - including financial transaction data and identity verification documents - are subject to mandatory retention requirements under applicable law. We are required to keep those records for a defined period even after your account is no longer active. Once the relevant retention period has ended, we will securely delete or anonymise the information concerned.

Cookies and Tracking Technologies

Casinochan Casino uses cookies and similar tracking technologies on our site. Cookies are small text files stored on your device when you visit us. They help us recognise you when you return, keep your session active, understand how you navigate our platform, and deliver content and promotions that are relevant to you.

Types of Cookies We Use

Essential cookies - required for core site functions, including keeping you logged in to your account with us
Analytics cookies - help us understand how players use our site so we can make ongoing improvements
Preference cookies - remember your display settings, language choices, and other preferences
Marketing cookies - used to show you relevant promotions and offers, where you have agreed to receive them

You can manage or disable cookies at any time through your browser settings. Instructions for doing this are available in your browser's help documentation. Please be aware that disabling certain cookies - particularly essential ones - may affect the functionality of our site and your ability to access your account with us. Most browsers also allow you to delete cookies that have already been stored on your device.

Your Data Rights and How to Contact Us

As a player with Casinochan Casino, you have rights in relation to the personal information we hold about you. We are committed to honouring those rights in a timely and transparent manner, regardless of whether your account with us is currently active.

Access - you can request a copy of the personal information we hold about you
Correction - you can ask us to correct any inaccurate or incomplete information in your record
Deletion - you can request that we delete your personal information, subject to our legal obligations to retain certain records for a period required by applicable law
Withdrawing consent to marketing - if you have previously consented to receiving promotional communications from us, you can withdraw that consent at any time without affecting your right to use your account with us

To exercise any of these rights, or if you have a question or concern about how we handle your personal information, please contact our support team by emailing support@casinochancasino.com. Please include enough detail for us to identify your account and understand the nature of your request. We will do our best to respond promptly and resolve your matter fairly.

If you are not satisfied with how we have handled your request, you may have the right to lodge a complaint with a relevant privacy or data protection authority in your jurisdiction. We would always welcome the opportunity to address your concern directly before that step is taken.

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