Pokies

New

Know Your Customer (KYC) Verification

At Casinochan Casino, verifying your identity is a straightforward process that keeps your account secure and ensures we meet our obligations under Australian law. This page explains what KYC means, what we need from you, and how the whole process works.

What Is KYC and Why Do We Ask for It?

KYC stands for Know Your Customer. It is a set of identity checks that responsible online operators carry out to confirm that players are who they say they are. These checks are a standard requirement for operating legally and ethically in Australia.

We conduct KYC verification to prevent underage gambling, protect against fraud and money laundering, and ensure that winnings are paid to the correct person. Completing your verification also works in your favour - it means no one else can access or withdraw funds from your account with us.

We may ask you to verify your account when you register, when you make your first withdrawal, or at any point where our compliance obligations require us to confirm your details. Completing the process promptly avoids any delays to your account activity.

Documents We May Request

The documents we ask for fall into three categories. Depending on your account activity, we may request one or more of the following:

Proof of Identity

A current Australian passport
An Australian driver's licence
A government-issued photo ID card

Proof of Address

A recent utility bill (gas, electricity, or water)
A bank or credit card statement dated within the last three months
Government or council correspondence showing your name and residential address

Proof of Payment Method

A photo of the card used to deposit, showing only the first six and last four digits
A bank statement confirming account ownership
Confirmation from an e-wallet or payment provider linked to your account

All documents must be clear, unedited, and show your full legal name. Documents that are expired, cropped, or appear to have been altered will not be accepted and will require resubmission.

How to Submit Your Documents

Submitting your documents through your account with us is simple. Once you are logged in, navigate to the verification section of your account dashboard and follow the prompts to upload your files directly from your device.

Log in to your Casinochan Casino account.
Go to your account settings and select the Verification tab.
Choose the category of document you are uploading.
Upload a clear photo or scan of the required document.
Submit your file and wait for our team to review it.

We accept common file formats including JPG, PNG, and PDF. Please ensure each file is under the maximum upload size displayed on the upload page. If you experience any difficulty uploading your documents, our support team is available to assist you.

How Long Does Verification Take?

Once you have submitted your documents, our compliance team will review them as efficiently as possible. You will receive a notification when your verification is approved or if we require any additional information from you.

To avoid unnecessary delays, please ensure your documents are clear and fully legible, that your name matches exactly what appears on your account, and that all edges of the document are visible in the image.

If your submission is incomplete or the documents do not meet our requirements, we will reach out to let you know what is needed. Please be aware that withdrawal requests may be placed on hold pending successful verification. Completing your KYC early helps ensure there are no interruptions to your experience with us.

Your Privacy and Data Security

We take the security of your personal information seriously. Any documents you submit are handled in accordance with our Privacy Policy and applicable Australian privacy legislation. Your data is stored securely and is only accessed by authorised staff members for the purposes of identity verification.

We do not share your personal documents with third parties except where required by law, or where it is necessary to complete the verification process through an approved identity verification service.

If you have any questions about how we collect, use, or store your personal information, please review our Privacy Policy or reach out to our support team via the Help Centre. We are committed to handling your information with care and transparency at every step.