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Responsible Gaming at Casinochan Casino

At Casinochan Casino, we believe gaming should always be an enjoyable form of entertainment. We are committed to providing the tools and resources you need to stay in control of your experience with us, every time you play.

Our Commitment to Responsible Gaming

We take responsible gaming seriously at Casinochan Casino. Gaming is meant to be a fun and entertaining pastime, and we want every player to enjoy their time with us in a safe and controlled way. We are dedicated to promoting responsible gambling practices and to ensuring that our platform is used for leisure, not as a means of financial gain or a way to escape personal difficulties.

We understand that for most people, gaming remains an enjoyable activity. However, we also recognise that for some individuals, gambling can become a problem. That is why we have put in place a range of measures and practical tools to help you manage your gaming activity, and to connect you with professional support if you ever need it. Responsible gaming is not just a policy for us - it is a core part of how we operate.

Responsible Gaming Tools Available to You

Your account with us comes with a suite of responsible gaming tools designed to give you greater control over how you play. You can access these tools at any time through your account settings or by contacting our support team directly. We encourage you to use them proactively, before any concerns arise.

Deposit limits - Set a daily, weekly or monthly cap on how much you can deposit into your account with us.
Loss limits - Restrict the total amount you are willing to lose over a defined period of time.
Session time limits - Define how long you can play in a single session, helping you keep track of time spent gaming.
Reality checks - Receive on-screen reminders at regular intervals showing how long you have been playing.
Cool-off periods - Take a short, structured break from gaming by temporarily suspending access to your account for a set period.
Self-exclusion - Exclude yourself from playing at Casinochan Casino for an extended period if you feel you need more time away from gambling.

Once a limit or restriction has been applied to your account, we will honour it immediately. Any request to increase a limit or shorten a self-exclusion period will be subject to a cooling-off period, ensuring any change is a considered and deliberate decision rather than an impulsive one.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of experience, background or income level. Being aware of the warning signs is an important first step towards getting help. We encourage you to reflect on your gaming behaviour regularly and to take action early if any of the following apply to you or someone close to you.

Spending more money on gambling than you can comfortably afford to lose
Borrowing money or selling possessions in order to fund your gambling
Feeling anxious, irritable or restless when you are not gambling
Chasing losses by continuing to play in an attempt to win back money you have already lost
Neglecting work, study, family or social commitments as a result of gambling
Using gambling as a way to cope with stress, loneliness or other emotional difficulties
Lying to family members or friends about the amount of time or money you spend on gambling
Finding it difficult to stop or reduce your gambling, even when you want to

If you recognise any of these signs in yourself, we encourage you to make immediate use of the tools available through your account and to reach out to one of the support organisations listed below. There is no shame in seeking help - it is the right thing to do.

Self-Exclusion and Account Closure

Self-exclusion is one of the most effective steps you can take if you feel that gambling is having a negative impact on your life. When you self-exclude with us, access to your account will be suspended for the duration you select. During this time, you will not be able to log in, make deposits, or take part in any promotional activity offered by Casinochan Casino.

How to Apply Self-Exclusion

To request self-exclusion, please contact our support team through your account. A range of exclusion periods is available so you can choose the one that best suits your needs. Once applied, your self-exclusion cannot be reversed or shortened during the active period. We will also take reasonable steps to remove you from our marketing communications for the duration of your exclusion.

Permanent Account Closure

If you wish to close your account with us permanently, you can submit a request to our support team at any time. We will process your request promptly and confirm once your account has been fully closed. Any remaining balance will be handled in accordance with our standard terms and conditions.

Support Organisations and Further Resources

If you or someone you know is experiencing difficulties related to gambling, professional support is available across Australia. The organisations below provide free, confidential advice and practical assistance. We strongly encourage any player who is concerned about their gambling to contact one of these services without delay.

Gambling Help Online (gamblinghelponline.org.au) - A free, 24/7 online counselling and support service for people affected by gambling in Australia.
Lifeline Australia (lifeline.org.au) - Provides crisis support, suicide prevention services and mental health resources.
Beyond Blue (beyondblue.org.au) - Offers mental health support, information and resources for Australians.
National Debt Helpline (ndh.org.au) - Provides free financial counselling for people whose finances have been affected by problem gambling.

Reaching out for help is a sign of strength, and these services are there to support you without judgement. Our own support team is also available to assist you in activating any of the responsible gaming tools on your account, answering questions about our policies, or helping you find the right external resources. Your wellbeing matters to us, and we are here to help you make informed, responsible choices every time you play at Casinochan Casino.