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100% up to $1,850 + 100 Spins
$6,500 + 260 spins across 4 deposits
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Frequently Asked Questions
We've put together answers to the questions our Australian players ask most often. Whether you're new to Casinochan Casino or a regular, you'll find clear, straightforward information below. If something isn't covered here, our support team is always on hand to help.
Account & Registration
How do I create an account?
Signing up at Casinochan Casino is straightforward. Click the registration button on our homepage and fill in the required details, including your name, date of birth, email address, and chosen password. You'll also need to confirm that you're at least 18 years of age and that you agree to our Terms and Conditions. Once you've submitted the form, you'll receive a confirmation email - simply follow the link inside to activate your account and you're ready to go.
Do I need to verify my account?
Yes. As part of our commitment to safe and responsible gaming, we carry out identity verification on all accounts. This is standard practice across licensed online casinos and is required before we process any withdrawals. You'll typically be asked to submit a copy of a government-issued photo ID - such as a passport or driver's licence - along with proof of your residential address, such as a recent utility bill or bank statement. Verification is handled securely, and documents are reviewed as promptly as possible.
Can I hold more than one account?
No. Each player is permitted to hold one account only. Creating duplicate accounts is a breach of our Terms and Conditions and may result in account suspension and forfeiture of any associated funds. If you believe a duplicate account has been created in error, please contact our support team to have the matter resolved.
What do I do if I forget my password?
Simply click the 'Forgot Password' link on the login page. Enter the email address registered to your account and we'll send you a secure reset link. Follow the instructions in that email to choose a new password. For your security, reset links expire after a short period, so it's best to action them promptly. If you run into any trouble, our support team can assist you through an alternative verification process.
Deposits & Withdrawals
What payment methods does Casinochan Casino accept?
We offer a range of trusted payment options to suit Australian players. These typically include major credit and debit cards, bank transfers, and popular e-wallets. The exact methods available to you will be displayed in the cashier section of your account, as availability can vary depending on your location and account status. We recommend reviewing the cashier before signing up if a specific payment method is important to you.
How quickly are deposits credited?
In most cases, deposits are credited to your account instantly or within a matter of minutes. The exact processing time depends on your chosen payment method. If a deposit has not appeared in your account after a reasonable period, please check your bank or payment provider first, then get in touch with our support team if the issue persists.
How long do withdrawals take?
Withdrawal times vary depending on the payment method you choose and the status of your account verification. We process withdrawal requests as promptly as possible; however, some methods involve processing times on the side of your bank or payment provider that are outside our control. Ensuring your account is fully verified before requesting a withdrawal is the best way to avoid unnecessary delays. You can track the status of a pending withdrawal from within your account.
Are there any fees on transactions?
Casinochan Casino does not charge fees on standard deposits or withdrawals. However, some payment providers may apply their own charges, and your bank may convert currencies if your account is not denominated in Australian dollars. We recommend checking with your provider if you're unsure about potential third-party fees.
Bonuses & Promotions
How do I claim a bonus?
Our current promotions are listed on the Promotions page of our site. Each offer includes details on how to opt in, which may involve entering a bonus code at the cashier, clicking an opt-in button, or simply making a qualifying deposit. Read the terms attached to each offer carefully before claiming, as conditions such as minimum deposit amounts and eligible games will apply.
What are wagering requirements?
Wagering requirements - sometimes called playthrough requirements - specify how many times a bonus amount must be wagered before associated winnings can be withdrawn. For example, if you receive a bonus with a wagering requirement, you'll need to place bets totalling a set multiple of that bonus before funds become available for withdrawal. The specific requirements for each promotion are clearly stated in its terms and conditions.
Do bonuses expire?
Yes. Most bonuses at Casinochan Casino are subject to an expiry period, within which any associated wagering requirements must be met. If the requirements are not completed before the bonus expires, the bonus and any winnings derived from it may be removed from your account. Always check the expiry details on each individual offer so you can plan your play accordingly.
Can I withdraw bonus funds directly?
Bonus funds are generally not available for withdrawal until the applicable wagering requirements have been satisfied in full. Once those requirements are met, any resulting real-money balance can be withdrawn in line with our standard withdrawal process. Full details are set out in the terms and conditions attached to each promotion.
Games & Software
What types of games are available?
Casinochan Casino offers a broad selection of games to suit all tastes. Our library includes:
- Video slots, covering a wide range of themes, paylines, and bonus features
- Classic table games including blackjack, roulette, and baccarat
- Video poker titles
- Live dealer games streamed in real time, where you can play against a human dealer from your device
- Jackpot games, including progressive titles where prize pools grow with each bet placed
Are the games fair?
All games in our library use certified random number generator (RNG) technology, which ensures that outcomes are entirely random and cannot be predicted or manipulated. Our games are sourced from reputable software providers, and the RNG systems used undergo regular independent testing and auditing. This means you can be confident that every spin, hand, or roll is governed purely by chance.
Can I play on my mobile device?
Yes. Our site is fully optimised for mobile and tablet play. You can access Casinochan Casino directly through your mobile browser without needing to download any additional software. The experience is designed to be smooth and responsive across a wide range of devices and operating systems, so you can enjoy your favourite games wherever you are.
Responsible Gaming & Support
What responsible gaming tools are available?
We take our commitment to responsible gaming seriously. Your account includes a range of tools to help you stay in control of your play:
- Deposit limits - set daily, weekly, or monthly caps on how much you can deposit
- Loss limits - restrict the amount you can lose over a defined period
- Session time limits - cap the length of individual play sessions
- Reality checks - receive on-screen reminders at set intervals so you can keep track of time spent playing
- Cooling-off periods - take a short break from your account without closing it permanently
- Self-exclusion - close your account for a longer period if you feel you need more substantial time away from gambling
These tools can be accessed directly from the responsible gaming section of your account settings. Limits that restrict your activity take effect immediately; increases to existing limits may be subject to a short cooling-off period to ensure decisions are considered.
Where can I get additional help?
If you feel that gambling is having a negative impact on your life or the lives of people around you, free, confidential support is available through Australian organisations including the National Gambling Helpline (1800 858 858) and Gambling Help Online at gamblinghelponline.org.au. We encourage any player who has concerns to reach out to these services without hesitation.
How do I contact Casinochan Casino support?
Our customer support team is available around the clock to assist with any questions or issues you may have. You can reach us via the live chat function available on our site, or through the contact form in the Help section of your account. We aim to respond to all queries as promptly as possible. For account security matters, please have your verification details ready when you get in touch.